State of the School
Looking to the Future of Nursing with Open Eyes and Ears
Listening.
That’s how Yolanda Ogbolu, PhD ’11, MS ’05, BSN ’04, NNP, FNAP, FAAN, the Bill and Joanne Conway Dean of the University of Maryland School of Nursing, has spent her first year in the role.
Whether it has been listening to students, staff, faculty, or alumni — both in Baltimore and at the Universities at Shady Grove — Ogbolu has spent the last 10 months engrossed in what she’s dubbed “thought-provoking conversations.” But even a year later, one conversation still sticks out to her.
“I vividly remember one unforgettable conversation. It was a student who came to my candidate interview,” Ogbolu said in her first State of the School address, which was held April 23, 2024. “He gave me a glimpse of what it means to be a student here in the School of Nursing. He and his peers arrived very early in the morning. They had to get here about eight o’clock in the morning to have an opportunity to be here for the interview. And he was well prepared,” she said, adding that the student came in with a long list of questions, as well as potential solutions he had for how the School can better support students.
“This early conversation really helped to prepare me for what was coming and left me with a sense of hope and optimism for the future.”
That concept of leading with hope remained a constant through her nearly hour-long address. In that time, she highlighted successes over the last year — from improvements made in community and global health to continued leadership in nursing education and research, especially focused on the importance of cross-campus collaboration.
“For this year, our School of Nursing has been in both a year of transition, and, what I say, is a year of hope,” said Ogbolu, who was appointed dean in July 2023. “Most of you know that hope is my mantra, and I believe in hope as an action word.”
In this role, Ogbolu has been focused on what the future of nursing looks like. University of Maryland School of Nursing students know what they want to be taught, Ogbolu said, adding they expect an education that keeps pace with a changing society.
“They want to receive an education that’s relevant to real-world settings and to be offered opportunities to learn in ways that leverage the metaverse and artificial intelligence to help them learn faster and be prepared for the realities that they will face and practice,” she added.
The School of Nursing is delivering many of those learning concepts, such as through virtual reality simulations and working with Special Olympic athletes in a recently created partnership to learn about treating individuals with disabilities.
For University of Maryland, Baltimore President Bruce E. Jarrell, MD, FACS, Ogbolu is the right person to usher in a new realm of nursing.
Ogbolu’s role as dean comes as a major redesign in nursing curriculum, to align with the American Association of Colleges of Nursing’s new Essentials, is underway, one that impacts all nursing schools across the country. The new curriculum, Ogbolu said, is focused on preparing practice-ready nurses.
“It's no longer about what students know and can check off on an exam,” she added. “But it’s all about: Can they apply what they know? I’m proud to say that the School of Nursing was among the first schools in the nation to complete our revision for our entry-into-practice baccalaureate curriculum.”
As of fall 2023, all BSN students are now being taught the new curriculum, Ogbolu added. And, this semester, the University of Maryland School of Nursing will graduate the first cohort who completed the new courses.
“For more than 135 years, the School of Nursing has always responded to opportunities and challenges that are presented to us. With the national and international trends and health care in the nursing profession, our work of leading change is again in front of us,” Ogbolu said. “Our remarkable heritage and resilience are reminders of our capability and our capacity. But what makes me even more hopeful is the new leadership that arises with every single generation.”
Past State of the School Addresses
2023
Nursing State of School Looks Back, Eyes Future
When Jane M. Kirschling, PhD, RN, FAAN, the Bill and Joanne Conway Dean of the University of Maryland School of Nursing, first arrived at the institution, she knew she wanted her legacy to be that she left the School “a better place to work and learn, grounded in civility, respect, and inclusion.”
More than a decade later, Kirschling, who will retire this year, said the work the institution has accomplished since 2013 “goes beyond what I could have imagined.”
To a standing ovation and with tears in her eyes, Kirschling thanked the School community.
“There is much more that I could say about our work together. But also, most of all, I'm proud of our decade-long place on the long arc of the 134-year history of the School of Nursing,” she said. “It is truly a decade to celebrate together, remembering our history, stretching back to 1889, and understanding that each decade is a building block for the next. Our shared work comes back to my opening theme that over its long history, the School of Nursing has continually gone the distance in the past, in the present, and in the future.”
At the School of Nursing’s annual State of the School address on May 1, the dean reflected on her tenure, which spanned a national racial reckoning, a pandemic, and a country-wide nursing workforce shortage.
Since Kirschling assumed the role of dean in 2013, the School has made significant strides in changing the face of nursing. In 2013, 37% of students identified as racially or ethnically diverse. By fall 2022, that representation had increased to 53%.
“An important component of educating a diverse student population is having a diverse faculty that enables all students to see themselves as future nurses and future nurse leaders,” she said.
Over the past five years, faculty who identified as racially and ethnically diverse increased from 28% to 42%. During the same five-year period, staff diversity increased from 34% to 47%.
And in 2016, the School hired its inaugural associate dean for diversity and inclusion, the first such dean on the University of Maryland, Baltimore campus.
“We grew individually and collectively in our understanding of topics such as implicit bias, difficult conversations, restorative justice, and the history of racism in our city and within the health care system. Through this, we came to better understand the impact of our actions and attitudes toward others and to better appreciate the historical underpinning of issues that many in our community face on a daily basis,” Kirschling added.
Community and public health has also remained a primary focus for the School, through multiple partnerships throughout Baltimore City.
Nursing students have worked with Paul’s Place in West Baltimore for over three decades. Each week, they participate in a nurse-led clinic for the community where nursing students along with students from across UMB participate in faculty-supervised street outreach to individuals experiencing homelessness.
And more recently, the School launched , a partnership with the Enoch Pratt Free Library System that embeds student nurses in branches throughout Baltimore to provide basic health screenings and health education at no cost to patrons.
Kirschling has been a “terrific partner” during this last decade, said UMB President Bruce E. Jarrell, MD, FACS, at the close of the event.
“Many times during COVID, I believe she gave us a an ounce of common sense when we needed it badly,” he said, referencing Kirschling’s leadership in standing up and running the UMB COVID-19 vaccine clinic and the School’s “early-exit” initiative, which, in response to then-Gov. Larry Hogan’s request, allowed nursing students who had met the requirements for graduation to work as nursing graduates prior to their formal graduation. Over the course of four semesters, 614 nursing students began service under this initiative.
And while UMSON has always been an excellent School, it has advanced even farther with Kirschling’s leadership, Jarrell said.
“Jane, thank you for your energy,” he added. “Thank you for being there for us.”
2022
Moving Beyond the Pandemic to Innovation and Discovery
Speaking to an audience of UMB leadership; UMSON faculty, staff, and students; and invited guests, Kirschling outlined highlights in the areas of education, faculty research and scholarship, collaboration, and community engagement.
She noted that in 2021, UMB began work on a new strategic plan that will be in place until June 30, 2026. This new UMB plan, completed and released in late 2021, informs and guides the individual strategic plans developed by each of the seven schools and the major administrative units of the University.
“This planning process is a reminder of the ways in which we are one University — and how the mission, vision, and, goals that we share as a University inform and guide our work as the School of Nursing,” she said. “As I prepared for this presentation and thought about the content of the videos that you will see during the course of my remarks, I was struck once again by how much our work as a School reflects the overarching mission of our University — to improve the human condition and serve the public good of Maryland and society at large through education, research, clinical care, and service. As you listen today, I am sure you will have a strong sense of how our shared purpose and commitment, and the core values that we hold in common, shape our individual and collective efforts.”
Kirschling’s theme for last year’s virtual State of the School was “breaking new ground for a new way forward,” considering the many ways in which the pandemic created a new landscape for learning and presented a plethora of challenges for the school’s faculty, staff, and students.
“This year, as we step beyond the pandemic, we are harnessing what we learned, the resiliency that we demonstrated, and our amazing capacity for pivoting and innovating — and we are shaping it into that new way forward,” Kirschling said.
For his year’s theme, Kirschling chose Innovation and Discovery, one set of UMB’s new core values, “and it is the underpinning of all that we do, whether in teaching, in research and scholarship, in practice, or in service.”
Some people may be surprised by one of the critical areas that UMSON faculty are being challenged to invent new ways of doing things, she added.
“It is in teaching and learning,” Kirschling said. “We have emerged from a pandemic that demanded regular and rapid changes in order to keep teaching and learning on track as we vacated our classrooms. We were fortunate to have faculty who were well versed in teaching online or in virtual environments and to have a strong infrastructure in learning technologies.”
Such skills and abilities are increasingly important as the School’s student population continues to change.
“We are experiencing the challenge of a new generation of students — the much-discussed Gen Z,” Kirschling said. Born between 1997 and 2012, the Gen Z cohort is predominant among the School’s entry-into-practice students, which is significant given that entry-into-practice students constitute 45% of UMSON’s total student population of over 2,100.
Gen Z students bring different expectations and different preferred ways of learning, particularly given their lifelong exposure to technology; they have been shaped by smartphones and social media, she said, adding that Gen Z students require different teaching techniques to help them learn effectively.
“The pandemic gave us a crash course in supporting these students in their learning; however, the pipeline of Gen Z is long, and our teaching will need to continue to evolve,” Kirschling said.
UMSON’s expertise in clinical simulation was a significant strategic strength during the pandemic. Clinical simulation, including that based on standardized patients, allows students to practice skills and complex procedures in a safe environment and to engage in situations that they might never have the opportunity to experience during a clinical rotation. During the pandemic, UMSON increased its use of simulation and was able to replace in-person clinical activities with new methods of simulating nursing scenarios through virtual patient encounters.
“As we look ahead to continued statewide competition for clinical sites, the innovative approaches tested during the pandemic coupled with our outstanding Standardized Patient Program will help us continue to develop high-quality clinical experiences,” Kirschling said.
New thinking about teaching and learning is also needed as UMSON implements the curricular changes required under the American Association of Colleges of Nursing’s new The Essentials: Core Competencies for Professional Nursing Educationfor nursing education. These are national standards that define what constitutes preparation to be a nurse and, in turn, form the basis for assessing nursing students for licensure.
The new standards shift the focus from what one knows to what one is able to do with what one knows, Kirschling said.
“It means that we will be graduating students who require enhanced critical-thinking, decision-making, and leadership skills. It also requires greater curricular focus on issues such as the social determinants of health, population health, and health equity,” she said.
Kirschling also outlined initiatives UMSON has undertaken to address and improve issues of diversity, equity, and inclusion, creating new and innovative models for student learning in the clinical environment, and the School’s role in developing Maryland’s nursing workforce.
Finally, the dean spoke about continuing the School’s rich legacy of research and developing nurse researchers. UMSON’s PhD program launched in 1979 and was one of only a few nursing PhD programs in the nation at that time. Over the past several years, the School has strengthened the diversity of its PhD pipeline and has seen a 37% growth in students in the entering cohorts from underrepresented populations. The PhD program is currently the most diverse R1 or R1-equivalent nursing PhD program in the United States, Kirschling said.
For FY 2021, the School of Nursing ranked No. 13 among public schools of nursing and No. 19 among all schools of nursing in terms of the aggregate dollar value of research awards from the National Institutes of Health.
“As we look ahead to another year and the early stages of our 2022 - 2026 strategic plan, we are indeed developing new initiatives that will ‘shape the profession of nursing and the health care environment by developing leaders in education, research, and practice,’” said Kirschling, citing UMSON’s mission. “As always, we are doing this in the context of our commitment to ‘improve the human condition and serve the public good.’ And you can be quite certain that our work will engage us all in ongoing innovation and discovery.”
For other highlights and the full UMSON State of the School address, watch the video above.
Kirschling presented the same State of the School address at the Universities at Shady Grove on May 2.
2021
Breaking ground for a new way forward.
That was the theme of the 2021 State of the University of Maryland School of Nursing, encapsulating “our exceptional efforts as a school and as a team during this pandemic,” said Jane M. Kirschling, PhD, RN, FAAN, the Bill and Joanne Conway Dean of the University of Maryland School of Nursing (UMSON), during the pre-recorded address.
“This is the first time we have held a virtual State of the School, but given the past 13 months, this is not the first virtual event for any of us,” Kirschling said.
During the address, she focused on all that the school has accomplished and what its faculty, staff, and students have learned during the past year, then commented on how the school can harness this to shape its path forward. The 2020 State of the School address was canceled in spring 2020 at the height of the pandemic.
“Ceremonies for breaking ground, or turning the first sod, are centuries old and span cultures,” Kirschling explained. “The symbolism of a groundbreaking is especially apt this spring, as we cautiously emerge from more than a year defined by the pandemic of COVID-19. It has been a time that we could not have imagined.”
Throughout the pandemic, “we have continually broken new ground,” she said.
Overcoming challenges related to responding to the pandemic, both in clinical and virtual classroom settings, was the result of the hard work and resilience of UMSON’s faculty, staff, and students. Looking ahead, she noted five key areas on which the school will focus to forge new pathways to excellence:
- Diversity, equity, and inclusion
- Living in, and contributing to, the global world
- Discovering and applying new knowledge
- Accelerating adoption of new ways of teaching and learning
- Future leadership of nursing
2019
Reflecting on the many ways the School is meeting nursing needs in the state, nationally, and even globally, University of Maryland School of Nursing (UMSON) Dean Jane M. Kirschling, PhD, RN, FAAN, delivered her 2019 State of the School address on April 11 in Baltimore, with a repeat performance at the Universities at Shady Grove on April 23.
"I wrote recently in my column for the spring 2019 issue of our Nursing For/um magazine, that we often think of ourselves as the quintessential Maryland institution, given our role within the University of Maryland System, UMB, and the State of Maryland. But, we are also part of a vibrant national and international nursing community and that brings its own set of responsibilities," Kirschling said, addressing an audience of University of Maryland, Baltimore (UMB) leadership, UMSON faculty, staff, students, and other invited guests gathered in the UMSON auditorium.
Kirschling welcomed UMB President Jay A. Perman, MD; Bruce Jarrell, MD, FACS, executive vice president, provost, and dean of the University of Maryland Graduate School; and her other fellow deans: Richard P. Barth, PhD, MSW, dean of the University of Maryland School of Social Work; Natalie Eddington, PhD, FAAPS, FCP, dean of the University of Maryland School of Pharmacy; E. Albert Reece, MD, PhD, MBA, dean of the University of Maryland School of Medicine; Mark A. Reynolds, DDS, PhD, MA, dean of the University of Maryland School of Dentistry; and Donald B. Tobin, JD, dean of the University of Maryland Francis King Carey School of Law.
The event started off with a "virtual tour" video created to attract the 440 entry-level students the school admits each academic year. This year's address also featured a series of short videos highlighting various research projects, academic programs, student support and success, and initiatives that are addressing the often-cited 2010 Institute of Medicine report, "The Future of Nursing: Leading Change, Advancing Health," which, Kirschling said, has substantially reshaped the landscape of nursing education and all aspects of the profession, in Maryland, regionally, and nationally.
"The School of Nursing not only responds to Maryland’s needs, but as a program ranked in the top tier of all schools with master’s and doctoral programs, we have a special obligation to help lead the way in responding to national needs," she said.
Kirschling said UMSON is responding to the needs:
- to increase the percentage of nurses with baccalaureate degrees or higher to 80% of nurses by 2020, to ensure a workforce equipped to deal with the growing complexity of care;
- to double the number of nurses with doctoral degrees, so that nurses are prepared for advanced practice, teaching, research, and scholarship;
- to increase the diversity of the nursing workforce to make it more reflective of the population it serves and better equipped to provide culturally competent care; and
- to increase interprofessional education.
Among other highlights of the annual review of the School’s accomplishments, 742 new degrees and certificates will have been conferred this academic year. UMSON’s increasing presence at the Universities at Shady Grove (USG) is a reminder of the importance of USG in providing access to nursing education for students from the capital region and Western Maryland, Kirschling said.
The State of the School also highlighted:
- the Debra L. Spunt Clinical Simulation Laboratories, which celebrated their 20th anniversary in December 2018
- the Doctor of Nursing Practice Neonatal Nurse Practitioner specialty
- Dual-admission partnership programs with 13 community colleges to transition students earning an Associate Degree in Nursing to a Bachelor of Science in Nursing degree
- the Maryland Nursing Workforce Center led by Rebecca Wiseman, PhD, RN, chair of UMSON at USG and an associate professor
- the increasing number of diverse students changing the face of nursing;
- the 2020 S. News and World Report rankings of graduate nursing programs, which ranks UMSON’s Nursing Informatics master’s specialty No. 1, as it has since U.S. News first ranked nursing informatics programs five years ago.
2018
Reflecting on the past year’s accomplishments and on challenges ahead, University of Maryland School of Nursing (UMSON) Dean Jane M. Kirschling, PhD, RN, FAAN, delivered her 2018 State of the School address in Baltimore on April 11 and at the Universities at Shady Grove on April 17.
Speaking to an audience that included University of Maryland, Baltimore (UMB) leadership; UMSON faculty, staff, students, and alumni; and invited guests, Kirschling focused on education, faculty research and scholarship, diversity and inclusion, collaboration, and community engagement.
“It is an important time in nursing as we respond to the evolving needs of our patients, our communities, and the health care system,” Kirschling said. “Addressing this has implications for all aspects of our work as a school — education, research, practice, and service — and for our vision and strategies for the future.”
“As I talk about the accomplishments of the past year and the challenges ahead, I want to frame this in the context of two forces that are driving changes in what we do,” Kirschling continued. First, she cited the landmark 2010 Institute of Medicine report The Future of Nursing: Leading Change, Advancing Health, which calls on colleges of nursing to increase the percentage of nurses with baccalaureate degrees from 50 percent to 80 percent by 2020; double the number of nurses with doctoral degrees; implement early and continuous interprofessional collaboration; and provide opportunities for continuous learning across the spectrum of a nurse’s career.
Second, she said, Maryland needs to ensure it has the nursing and health care workforce to provide effective and compassionate care to individuals, families, and communities.
“We take seriously our responsibility as an institution within the University of Maryland, Baltimore, and the University System of Maryland to serve as a leader for excellence in nursing throughout the state,” she said. “As we respond to these forces, our actions are informed by the 2017-2021 Strategic Plan for the School of Nursing and the foundation provided by the University plan. We are now about one year into implementation of the plan, and it has guided our priorities.”
Additionally, Kirschling highlighted accomplishments of UMSON and its faculty and staff.
“My hope is that today’s State of School leaves each of you with a better understanding of our work over the past year and our vision for the future,” Kirschling said. “But more importantly, I hope that it reminds you that what we do is only a very small piece of what we truly accomplish — every action is indeed a statement. We are fortunate to have students, faculty, staff, and alumni who want to make a difference.”
View the State of the School 2018 program.
Top photo: Dean Kirschling (center) with leaders from University of Maryland, Baltimore.
Bottom photo: Guests commemorate the first in-person address at the Universities at Shady Grove.
2017
Dean Jane M. Kirschling, PhD, RN, FAAN, delivered her 2017 State of the School address on April 19, 2017, to University of Maryland, Baltimore leadership, School of Nursing faculty and staff, and other special guests.
During her address, Dean Kirschling emphasized the importance of preparing nursing students to adapt to the evolving needs of patients, communities, and the health care system. One of the central challenges the School’s educators face is how to develop and prepare students for a nursing workforce environment characterized by increasing complexity of care, an increasingly diverse and aging population, and multiple sites of care delivery. Addressing these needs has implications for each of the School’s key components—education, research, practice, and service—and ties directly into the School’s vision and future strategies for the next five years.
In response to the ongoing challenges facing nurse educators, the dean outlined the School’s strategy to uphold the recommendations found in the Institute of Medicine’s 2010 landmark report, The Future of Nursing: Leading Change, Advancing Health, which called on colleges of nursing to increase the percentage of nurses with baccalaureate degrees from 50 to 80 percent by 2020; double the number of nurses with doctoral degrees; implement early and continuous interprofessional collaboration; and provide opportunities for continuous learning across the spectrum of a nurse’s career. Additionally, Kirschling highlighted accomplishments of the School and its faculty and staff.
Watch the 2017 State of the School address:
2016
Dean Jane M. Kirschling , PhD, RN, FAAN, recently delivered her 2016 State of the School address to University of Maryland, Baltimore (UMB) leadership, School of Nursing faculty and staff, and other special guests. During her address, Transforming Nursing: Living Our Core Values, Dean Kirschling informed attendees about how the School is responding to some of the significant challenges facing nursing, while maintaining the core values of UMB and the School of Nursing.
In her address, the Dean outlined the School’s response to the Institute of Medicine’s (IOM) 2010 landmark report, The Future of Nursing: Leading Change, Advancing Health, which called on colleges of nursing to increase the percentage of nurses with baccalaureate degrees from 50 to 80 percent by 2020; double the number of nurses with doctoral degrees; implement early and continuous interprofessional collaboration; and provide opportunities for continuous learning across the spectrum of a nurse’s career. Additionally, Kirschling highlighted the accomplishments of the School, faculty and staff.
2015
Faculty, staff, students, alumni, and special guests assembled at the School of Nursing on April 8 for Dean Jane Kirschling's first annual State of the School Address. The presentation, "Academic Nursing: Maryland and Beyond," highlighted 2014 faculty, staff, and departmental successes, as well as new traditions, culminating with a look ahead to the future.
Dean Kirschling began with some recent highlights, which included the School's new No. 6 ranking by U.S. News & World Report. Eight of the School's master's specialties/options are ranked in the top 10 and two — Clinical Nurse Leader and Nursing Informatics – are ranked No. 1
Speaking to new traditions, Dean Kirschling noted the creation of the School of Nursing ceremonial mace; the White Coat Ceremonies that started last fall; the Dean's List for BSN students; and December graduation ceremonies, held for the first time in School history.
Enrollment numbers, which remained consistent through 2014, included a 10 percent increase in the entry level and RN-to-BSN admissions figures. Dean Kirschling was also pleased to announce that the School's student body is comprised of 36 percent minorities, 10 percent higher than the national average of minorities in nursing programs.
"Diversity is one of the University's core values and remains a point of pride for the School of Nursing," Kirschling said. "The diversity of our student body differentiates us from many schools of nursing across the country."
Other triumphs for the School were the revision of the curricula across four programs; reopening of the Neonatal Nurse Practitioner specialty (the only one offered in Maryland); and eight pre-doctoral students being named Jonas Scholars. The School also met all standards during its accreditation audit by the Commission of Collegiate Nursing Education; a formal report is expected in late spring.
A first-rate faculty continues to be a hallmark of the School, as five faculty members are serving in leadership roles at the state and national levels, and 12 recently received faculty awards. In addition, faculty members published 15 books, 275 refereed works, 46 non-refereed works, and made 293 presentations.
"An important facet of academic nursing is seeking and developing opportunities for nursing leadership," Kirschling said. "The School of Nursing has a legacy of producing nurse leaders and I'm pleased that we have so many on our faculty."
The School also continues to excel in faculty research and scholarship, as it received $4 million in National Institutes of Health (NIH) grants in 2014. It is ranked 11th nationally in NIH funding and sixth among state institutions.
Staff contributions have also played a significant role in the growth of the School. The Office of Development and Alumni Relations had a banner year. As of March 31, $2.65 million was raised toward a $3.2 million goal—83 percent of the annual fundraising total. Several of the School's staff members received achievement awards; the Student Success Center had its initial Who Will Caregrant renewed; and the Office of Communications redesigned the School's website, magazine, and e-newsletter.
Dean Kirschling closed her address with her vision for the future. She'd like to see continued opportunities for nursing academic leadership, grant funding, and student success; recruitment and retention of high-quality faculty; and exploration of new models of care in response to the needs of the community. In addition, she wants the School to take advantage of partnerships with the University System of Maryland; within the University of Maryland, Baltimore; and any technological opportunities that may be possible.
"As we move forward, we must ensure that our goals are in alignment with the core values of the University – accountability, civility, collaboration, diversity, excellence, knowledge, and leadership," she said.
(right) Dean Jane Kirschling with colleagues at her first annual State of the School address.
Back Row: Michael B. “Mickey” Dowdy, MBA, chief development officer and vice president, UMB; Richard P. Barth, PhD, dean and professor, School of Social Work; Mark A. Reynolds, PhD, DDS, dean, School of Dentistry; Roger Ward, EdD, JD, MPA, chief accountability officer, vice president of academic affairs, and vice dean of the Graduate School, UMB; Bruce E. Jarrell, MD, senior vice president and dean of the Graduate School, UMB; James B. Kaper, PhD, senior associate dean for academic affairs, School of Medicine; Front Row: Natalie D. Eddington, PhD, FAAPS, FCP, dean and professor, School of Pharmacy; Donald Tobin, JD, dean and professor, School of Law; Jane M. Kirschling, PhD, RN, FAAN, dean and professor, School of Nursing; Jay A. Perman, MD, president, UMB; Lisa Rowen, DNSc, MS ’86, RN, FAAN, senior vice president of patient care services and chief nursing officer, University of Maryland Medical Center; and Jeffrey A. Rivest, FACHE, president and chief executive officer, University of Maryland Medical Center.
Watch the address: